Senior Program Manager, Time and Attendance (TAA)
Job summaryAmazon's Time and Attendance (TAA) Team within PeopleTech is rapidly growing, tackling new, hard problems that Amazon has not solved at scale and creating fundamentally improved ways for employees to record time and receive accurate pay.
We have a balance of start-up vision and operational excellence, technical complexity and clear product definition, and global scope across multiple Amazon businesses.
We are developing software solutions to support Amazon's high-growth populations.
As a Senior Program Manager in the customer excellence organization within TAA, you will help TAA build scalable, efficient processes that enable TAA to implement best-in-class Time and Attendance solutions.
You will work with business owners, HR partners and technologists to understand new and existing business requirements determining pay and time off for hourly and overtime-eligible salaried employee.
You will dive deep to understand how the business requirements relates to compliance requirements specified in the form of regulatory obligations and labor agreements and document them correspondingly, resulting in a comprehensive library of reusable policy and functional requirements.
Once the requirements are finalized, you will work with the product teams to configure the solution and launch to customers.
You will establish KPIs for adoption and provide post launch support.
What is Time and Attendance all about?We've all heard about 24/7/365.
That's 8,760 hours in a year.
Now multiply that by the hundreds of thousands of hourly workers at Amazon those who work in our fulfillment, customer service and data centers; employees in our growing number of Amazon Books bookstores and more.
On every continent (well, ok, not Antarctica or at least, not yet).
Factor in the crazy number of variations of a work week, work day, overtime, and an equally daunting amount of reporting requirements.
Can you keep track of which of those were work hours and which are not? Difficult yes? Excited yet?Are you up for the challenge? Think big and join the team that will track billions of hours a year to ensure our employees are paid accurately.
Who are we looking for to join our team?TAA is looking for a smart, inventive and highly analytical Program Manager who is passionate about delivering cutting-edge process, policy and technology to support Amazon's continued growth.
In this role, you will own delivering policy and functional requirements in advance of all business launches within a geographical region based on the team's 3-year roadmap.
You will drive continuous improvement in the tools used to collect and document requirements such that the process requires less facilitation enabling HR and business partners to self-serve over time.
You will work with other project team members to drive project deliverables, provide escalation management and deliver regular communications to all project stakeholders.
You will have strong verbal and written communication skills, are self-driven and deliver high quality results in a fast-paced environment.
Key job responsibilitiesBASIC
Qualifications:
Experience defining program requirements and using data and metrics to determine improvements 5
years of experience delivering cross functional projects 5
years of experience in program or project management 5
years of experience working cross functionally with tech and non-tech teams Excellent written and oral communication skills Strong organizational skills with demonstrated ability to manage multiple high-complexity projects Must have a demonstrated track record of delivering results BA/BS education or equivalentPREFERRED
Qualifications:
Payroll or Time Management Systems related experience or similar experience in a compliance related role Experience implementing and maintaining policy, change management and processes in large-scale, complex environments.
Estimated Salary: $20 to $28 per hour based on qualifications.
We have a balance of start-up vision and operational excellence, technical complexity and clear product definition, and global scope across multiple Amazon businesses.
We are developing software solutions to support Amazon's high-growth populations.
As a Senior Program Manager in the customer excellence organization within TAA, you will help TAA build scalable, efficient processes that enable TAA to implement best-in-class Time and Attendance solutions.
You will work with business owners, HR partners and technologists to understand new and existing business requirements determining pay and time off for hourly and overtime-eligible salaried employee.
You will dive deep to understand how the business requirements relates to compliance requirements specified in the form of regulatory obligations and labor agreements and document them correspondingly, resulting in a comprehensive library of reusable policy and functional requirements.
Once the requirements are finalized, you will work with the product teams to configure the solution and launch to customers.
You will establish KPIs for adoption and provide post launch support.
What is Time and Attendance all about?We've all heard about 24/7/365.
That's 8,760 hours in a year.
Now multiply that by the hundreds of thousands of hourly workers at Amazon those who work in our fulfillment, customer service and data centers; employees in our growing number of Amazon Books bookstores and more.
On every continent (well, ok, not Antarctica or at least, not yet).
Factor in the crazy number of variations of a work week, work day, overtime, and an equally daunting amount of reporting requirements.
Can you keep track of which of those were work hours and which are not? Difficult yes? Excited yet?Are you up for the challenge? Think big and join the team that will track billions of hours a year to ensure our employees are paid accurately.
Who are we looking for to join our team?TAA is looking for a smart, inventive and highly analytical Program Manager who is passionate about delivering cutting-edge process, policy and technology to support Amazon's continued growth.
In this role, you will own delivering policy and functional requirements in advance of all business launches within a geographical region based on the team's 3-year roadmap.
You will drive continuous improvement in the tools used to collect and document requirements such that the process requires less facilitation enabling HR and business partners to self-serve over time.
You will work with other project team members to drive project deliverables, provide escalation management and deliver regular communications to all project stakeholders.
You will have strong verbal and written communication skills, are self-driven and deliver high quality results in a fast-paced environment.
Key job responsibilitiesBASIC
Qualifications:
Experience defining program requirements and using data and metrics to determine improvements 5
years of experience delivering cross functional projects 5
years of experience in program or project management 5
years of experience working cross functionally with tech and non-tech teams Excellent written and oral communication skills Strong organizational skills with demonstrated ability to manage multiple high-complexity projects Must have a demonstrated track record of delivering results BA/BS education or equivalentPREFERRED
Qualifications:
Payroll or Time Management Systems related experience or similar experience in a compliance related role Experience implementing and maintaining policy, change management and processes in large-scale, complex environments.
Estimated Salary: $20 to $28 per hour based on qualifications.
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