Communications Program Manager, IT Services
Job summaryAre you passionate about amplifying the employee experience, assisting leaders in navigating large-scale incidents, and raising the bar for the customer experience through meaningful programmatic work? IT Services, the internal Amazon IT support team, is seeking a curious, self-motivated, and creative Communications Program Manager who is looking to apply their skills and experience in innovative ways.
An ideal candidate will want to be part of a team that does nothing but think about ways to more effectively communicate with colleagues while working to craft communication and enable messaging channels that will drive adoption and usage of Amazon IT products and services.
In this role, you will manage IT content to help Amazon employees keep pace with the changing hardware, software, and policy needs of the company.
We're looking for a candidate who can exercise high editorial judgment in communicating across a large global org.
You will collaborate with internal stakeholders to create content strategies that best support our colleagues, as well as write, deliver, and measure the effectiveness of your content.
The work will be 30% writing and 70% project management.
To be successful in this role, you must be a strong communicator with excellent program management skills and experience.
You must be comfortable taking initiative, operating at a global scale, understanding cultural and local preferences, and working across teams in an agile environment.
Your peers are level-headed, top-notch performers who insist on high standards, advocate passionately for customers, and proactively take the lead when necessary.
In this role, you will collaborate with internal stakeholders and teams to understand their communication and engagement needs, develop detailed proposals, and own and execute the plans for the IT Services content team.
Key job responsibilitiesPartner with incident management team to drive emergent communications across multiple channelsDrive, create, and own end-to-end communications across multiple channels for Amazon employeesConsult with stakeholders to define business objectives and deploy a set of actionable and targeted messaging plansIdentify emerging topics and develop proactive communication plans with stakeholdersExercise extremely high judgment in ambiguous situations with narrow time framesTake initiative and operating at a global scale, understand cultural and local preferences, and work across teams in an agile environmentAbout the teamInclusive Team CultureHere at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life BalanceOur team puts a high value on work-life balance.
It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life.
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.
We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career GrowthOur team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
An ideal candidate will want to be part of a team that does nothing but think about ways to more effectively communicate with colleagues while working to craft communication and enable messaging channels that will drive adoption and usage of Amazon IT products and services.
In this role, you will manage IT content to help Amazon employees keep pace with the changing hardware, software, and policy needs of the company.
We're looking for a candidate who can exercise high editorial judgment in communicating across a large global org.
You will collaborate with internal stakeholders to create content strategies that best support our colleagues, as well as write, deliver, and measure the effectiveness of your content.
The work will be 30% writing and 70% project management.
To be successful in this role, you must be a strong communicator with excellent program management skills and experience.
You must be comfortable taking initiative, operating at a global scale, understanding cultural and local preferences, and working across teams in an agile environment.
Your peers are level-headed, top-notch performers who insist on high standards, advocate passionately for customers, and proactively take the lead when necessary.
In this role, you will collaborate with internal stakeholders and teams to understand their communication and engagement needs, develop detailed proposals, and own and execute the plans for the IT Services content team.
Key job responsibilitiesPartner with incident management team to drive emergent communications across multiple channelsDrive, create, and own end-to-end communications across multiple channels for Amazon employeesConsult with stakeholders to define business objectives and deploy a set of actionable and targeted messaging plansIdentify emerging topics and develop proactive communication plans with stakeholdersExercise extremely high judgment in ambiguous situations with narrow time framesTake initiative and operating at a global scale, understand cultural and local preferences, and work across teams in an agile environmentAbout the teamInclusive Team CultureHere at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life BalanceOur team puts a high value on work-life balance.
It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life.
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.
We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career GrowthOur team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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