Technical Writer
Job summaryAmazon Web Services Customer Support (CS) has an opening for a Technical Writer who thrives in a dynamic, fast-paced environment.
As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content to enable the customer support team to resolve customer issues.
Key job responsibilitieso Write and edit internal-user knowledge center content describing policies and procedures that support AWS CS.
o Write and edit knowledge center content used to communicate with external customers to resolve issues.
o Collaborate with the AWS CS operations team to optimize and maintain internal and external content, while maintaining a high bar for quality.
o Work directly with CS operations and other internal teams ensure accurate and timely delivery of knowledge center articles to support emerging issues.
o Work collaboratively with internal stakeholders to define sustainable processes to create and publish knowledge center content.
o Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.
A day in the lifeTechnical Writers are responsible for creating and maintaining high-quality knowledge base content to enable the customer support team to resolve customer issues.
Our dynamic department requires the content team to be organized and responsive to emerging situations and products and provide content support.
You will work with internal groups to identify and document processes, procedures, and customer responses.
You will explain complex information and processes in a clear and concise manner and work with the CS teams to ensure the accuracy of articles you publish.
You will play a significant role supporting content for our successful and effective global AWS Support team.
About the teamAt Amazon Web Services (AWS) you have the chance to help individuals and businesses manage their computing infrastructures and applications into the cloud.
As a member of the AWS Support team, you will be at the forefront of cloud technologies and AWS services.
You will be surrounded by people that are smart, passionate about cloud computing, and believe that world-class support is critical to customer success.
AWS Support provides global technical support to external customers as they build mission-critical applications on top of AWS services.
We have a team of talented engineers located in multiple locations around the world.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content to enable the customer support team to resolve customer issues.
Key job responsibilitieso Write and edit internal-user knowledge center content describing policies and procedures that support AWS CS.
o Write and edit knowledge center content used to communicate with external customers to resolve issues.
o Collaborate with the AWS CS operations team to optimize and maintain internal and external content, while maintaining a high bar for quality.
o Work directly with CS operations and other internal teams ensure accurate and timely delivery of knowledge center articles to support emerging issues.
o Work collaboratively with internal stakeholders to define sustainable processes to create and publish knowledge center content.
o Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.
A day in the lifeTechnical Writers are responsible for creating and maintaining high-quality knowledge base content to enable the customer support team to resolve customer issues.
Our dynamic department requires the content team to be organized and responsive to emerging situations and products and provide content support.
You will work with internal groups to identify and document processes, procedures, and customer responses.
You will explain complex information and processes in a clear and concise manner and work with the CS teams to ensure the accuracy of articles you publish.
You will play a significant role supporting content for our successful and effective global AWS Support team.
About the teamAt Amazon Web Services (AWS) you have the chance to help individuals and businesses manage their computing infrastructures and applications into the cloud.
As a member of the AWS Support team, you will be at the forefront of cloud technologies and AWS services.
You will be surrounded by people that are smart, passionate about cloud computing, and believe that world-class support is critical to customer success.
AWS Support provides global technical support to external customers as they build mission-critical applications on top of AWS services.
We have a team of talented engineers located in multiple locations around the world.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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